SYNOPSIS
概 述
Responsible for creating a welcoming center atmosphere for customers, providing customers with quality service; Support COM and liaise with the other functional team to ensure three primary targets can be met: 1) Create high level service and excellent customer experience; 2) Control center cost and optimize operating process; 3) Contribute to the growth of center net internal revenue.
負(fù)責(zé)營造一個(gè)以客戶服務(wù)為導(dǎo)向的中心環(huán)境，為客戶提供優(yōu)質(zhì)的服務(wù)；支持服務(wù)運(yùn)營經(jīng)理并與其他職能部門協(xié)作確保以下三項(xiàng)目標(biāo)的達(dá)成： 1）打造高標(biāo)準(zhǔn)的服務(wù)，優(yōu)化客戶體驗(yàn)；2）控制中心成本和優(yōu)化運(yùn)營流程；3）促進(jìn)中心凈內(nèi)部收入的良性增長。



QUALIFICATION
資 質(zhì) 要 求
English Level: EF Level 8 or above.
英語水平：英孚英語級(jí)別測試 8 級(jí)或以上。

Education: Bachelor Degree or above.
學(xué)歷：本科或本科以上學(xué)歷。

2 Years’ or above service relevant working experience/1 year’s or above education relevant working experience.
兩年或以上服務(wù)行業(yè)工作經(jīng)驗(yàn)者或一年及以上教育行業(yè)工作經(jīng)驗(yàn)者優(yōu)先。



KEY RESPONSIBILITIES
主 要 職 責(zé)
Drive center operational and service excellence, creating a customer-focus service organization, where customer can enjoy their experience at an EF center.
提高運(yùn)營效率和服務(wù)質(zhì)量、營造一個(gè)以客戶服務(wù)為導(dǎo)向的工作環(huán)境，從而提高客戶在 EF 中心的體驗(yàn)滿意度。

Create pleasant physical environment and excellent English learning atmosphere. Ensure
English is the major language in center.
營造舒適的中心學(xué)習(xí)環(huán)境和良好的英語學(xué)習(xí)氛圍。確保英文在中心作為主要溝通語言。

Responsible for student’s satisfaction and service coverage. Accurately execute company standard student lifecycle system for assigned students.
負(fù)責(zé)中心學(xué)生滿意度以及完成學(xué)生跟進(jìn)覆蓋率。按照公司標(biāo)準(zhǔn)的學(xué)生學(xué)習(xí)周期管理服務(wù)流程，對(duì)自己所負(fù)責(zé)的學(xué)生進(jìn)行相應(yīng)的跟進(jìn)。

Improve customer’s experience by delivering relevant service programs targeted at different customer segmentation to satisfy their service needs; and be able to adjust service program delivery per student’s study progress.
針對(duì)不同類型客戶的服務(wù)需求，提供相關(guān)的服務(wù)項(xiàng)目，從而提高客戶的整體體驗(yàn)；根據(jù)學(xué)生的學(xué)習(xí)進(jìn)展及時(shí)地調(diào)整服務(wù)項(xiàng)目。

Collaborate with Course Consultants and Trainers to contribute to the growth of center net internal revenue, including course renewal, upgrade and referral.
配合中心課程顧問和培訓(xùn)師促進(jìn)中心凈內(nèi)部收入的良性增長，包括課程續(xù)約、升級(jí)和推薦。



LOCATION:
工作地點(diǎn)
If you possess the above qualities, you are the exact person we are looking for! Join EF, and you will join one of the world's most dynamic companies!
北京英孚成人英語培訓(xùn)中心：
國貿(mào)中心，復(fù)興門中心，崇文門中心，東直門中心，三元橋中心，大望路中心；
中關(guān)村中心，西直門中心，亞運(yùn)村中心，五道口中心，萬壽路中心。

注意：只接受英文簡歷

職位類別： 講師/助教

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